Terms and Conditions

• Entity: HIREVOICE, SL
• Address: C/ Travessera de Gracia, 15, Sobreático 3, 08021, Barcelona
• Tax ID: B23903230
• Email: gdpr@hirevoice.com
• Registration: Barcelona Commercial Registry

By accepting these terms, users confirm they are 18 or older, have legal capacity to agree, have provided truthful registration data, and accept the Privacy Policy.

The platform uses conversational AI technology for recruitment interviews via voice, phone, or messaging. Services include candidate documentation collection, competency measurement, transcription generation, ATS, CRM, and HRIS API integration, and reporting dashboards.

The platform is directed exclusively to companies for use in recruitment and selection processes. HIREVOICE functions as Data Processor while client companies act as Data Controllers under applicable data protection regulations.

Companies must register with organizational details and secure credentials. Users must maintain confidential passwords, report unauthorized access immediately, and manage team permissions appropriately.

HIREVOICE reserves suspension and cancellation rights for accounts that breach these Terms, provide false information, operate unlawfully, or remain inactive beyond 24 months.

Users must comply with law, public order, and moral standards. Prohibited activities include distributing illegal, racist, xenophobic, or terrorist content; introducing malware; violating intellectual property rights; impersonating others; reverse engineering; unauthorized data access; spam distribution; and automated scraping.

Users must indemnify HIREVOICE against claims resulting from rule violations.

Client companies must comply with GDPR (EU 2016/679) and Spanish LOPDGDD legislation. Obligations include properly informing candidates about data processing, obtaining legal bases for treatment, ensuring candidate rights (access, correction, deletion, limitation, portability, objection), implementing human review in hiring decisions per Article 22 GDPR, avoiding discrimination, and conducting data protection impact assessments when required.

HIREVOICE is not responsible for clients' failure to meet Data Controller obligations or for discriminatory selection outcomes.

The platform incorporates AI subject to EU 2024/1689 (the AI Act). HIREVOICE acts as Provider and designed the system with transparency obligations for conversational AI agents.

Client companies define competencies and scoring criteria exclusively. AI scores serve as decision support tools, not sole hiring determinants. Clients must ensure human validation in final decisions, non-discriminatory processes, candidate notification about automated systems, and explanation provision when requested.

HIREVOICE provides algorithm transparency information but does not guarantee specific hiring results nor assume responsibility for client decisions.

All platform content including software, algorithms, ML models, and designs belong to HIREVOICE or its licensors. HIREVOICE grants users a personal, non-exclusive, non-transferable, revocable license for authorized recruitment use only. Modification, distribution, or competitive product development is not permitted.

Client companies bear responsibility for data accuracy and ensuring legal treatment bases. HIREVOICE processes candidate data as Processor following client instructions under data processing agreements.

HIREVOICE may modify these terms with 15-day notice via the platform or email. Substantial changes affecting data purposes, service conditions, core features, or user rights require express acceptance. Minor technical changes become effective through continued platform use.

The company may add, modify, or eliminate platform functionalities, temporarily suspend service for maintenance, or discontinue the platform with 30 days' notice.

HIREVOICE provides services per contracted service levels but does not guarantee uninterrupted access, error-free operation, absence of harmful components, or absolute measurement accuracy.

AI-generated analyses and transcriptions may contain errors, omissions, or imprecisions from technical limitations, audio quality variations, accents, language differences, or interview conditions. Clients should verify critical results with candidates.

To the maximum extent allowed by applicable law, HIREVOICE bears no responsibility for direct, indirect, incidental, or consequential damages from platform unavailability, lost profits or data, service interruptions, technical errors, third-party actions, or client non-compliance with Data Controller obligations.

HIREVOICE only assumes responsibility for linked sites with actual knowledge of illegality and failure to remove links with proper diligence. The company neither controls third-party sites nor endorses their content or practices.

Spanish law governs. Consumer disputes go to the consumer's home courts; other disputes to Barcelona courts.

Invalid provisions are excluded; the remaining terms remain enforceable.

For inquiries: gdpr@hirevoice.com or C/ Travessera de Gracia, 15, Sobreático 3, 08021, Barcelona.